Pillars of Choice
Our Mission
To enhance the life of every patient we serve in the pursuit of delivering excellent healthcare.
Patient Centric Culture
Mission and quality-improvement drivers are aligned to patient-centered goals.
Care is collaborative, coordinated, and accessible. The right care is provided at the right time and place.
Patient and family preferences, values, cultural traditions, and socioeconomic conditions are respected.
Patients and their families are an expected part of the care and play a role in decisions at the patient and system level.
Information is shared fully and in a timely manner to enable patients and their family to make informed decisions.
Culture of Compliance
Leadership
Risk Assessment
Policies and Procedures
Training and Communication
Oversight and Reporting
Empathetic Culture
Listen to understand, not respond.
Show respect in actions and words.
Look to understand others’ roles and take the time to get to know your team.
Leaders look to areas where you can improve and lead by example.
Smiles are free! Be positive as happiness makes everyone feel better.
Culture of Professionalism
We Are Excellent At What We Do
We set high standards for ourselves in actions, communication, and appearance.
We take pride in our work.
We demonstrate our expertise, competence, and knowledge.
We Take The High Road
We choose honesty and integrity.
We are discreet within the professional realm and in regard to our peers’ personal lives.
We own our mistakes and do not blame others.
We Are Dependable
We honor our commitments to patients and our co‑workers.
We complete our job duties consistently, timely, and in the appropriate manner.
We Are Poised
What others do or say will not cause us to behave negatively.
We think clearly to take the right actions in emergencies, pressure situations, and when our patients or co-workers are struggling in response.
We display confidence.
We Are Proactive
We anticipate things that might happen so that we can smooth the path forward.
If an issue consistently occurs, we are focused on finding solutions.
Culture of Personal Development
Holistic Approach
Perpetual Endeavor
Plan for Success